Stefan Hessenbruch

Stefan Hessenbruch

Director of Customer Success for EMEA, iGrafx

Risk Management During the RPA Implementation


The continuum of automation ranges from basic documentation of work processes to artificial intelligence. Companies have started to invest heavily in the automation of robot processes (RPA). RPA allows high-volume, system-based tasks to be automated by introducing a virtual workforce of “bots”. Various business units have adopted this further development of automation. To identify, prioritize, develop and ultimately deploy potential for robotics, you need to document and evaluate your existing processes. Furthermore, these identified processes can take over everyday tasks and departmental problems. The business units have benefited from the speed and flexibility of using RPA in partnership and at times independently of IT departments. Although RPA can improve the general networking of business process flows, the questions do arise:

  • How does the introduction of such transformation automation initiatives affect the risk and control landscape of an organization?
  • How should you define and document responsibilities?
  • How can you ensure sustainability using the still relatively young technologies?


Stefan Hessenbruch began his career at iGrafx in 1998 and leads the Customer Success team. He takes care of all customer needs – from support and training to high-level consulting. He applies his longtime know-how in the area of BPM/BPA in numerous projects for top level management. He takes care of consulting – from implementation to Go-Live and ongoing project support for customers such as Munich Airport, Smurfit Kappa, Arthrex, B.Braun Melsungen, Schnellecke etc.